Debt collection in the U.S. operates within a framework of consumer protections using the Fair Debt Collection Practices (“FDCPA”), the Fair Credit Reporting Act (“FCRA”) and the Unfair and Deceptive Trade Practices Act (“UDTPA”). There are many more federal acts protecting against unlawfully high interest rates, fraudulent mortgage practices, deceptive banking practices etc. Plus, many states have state based consumer protections acts — Florida calls theirs the Florida Consumer Collection Practices Act (“FCCPA”).
Bankruptcy protections such as the automatic stay, the right to a partial or full discharge also play a significant role to protect a consumer. All of these laws don’t merely regulate behavior, they also define the boundaries of communication. For instance, a U.S. consumer must be told who is collecting the debt, how much is owed, and how to dispute it. Harassment or misrepresentation is strictly prohibited. Private attorneys act as mini attorneys general in that if a consumer wins, that consumer can obtain his or her attorney’s fees from the debt collector. That is what fuels a contingency case and tries to keep debt collectors honest.
How will an AI debt collector fit into this system? Almost certainly, an AI agent would be required to not only disclose that it is a debt collector, but also that it is an artificial intelligence system per the FDCPA. Not doing so, would likely be a false, deceptive or misleading representation which is prohibited by the FDCPA.
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